Refund Policy

Stress-Free Trials

Enjoy our 10-Day No Questions Asked Returns—just cover shipping. At CozyWave, customer satisfaction drives us. We deliver top-quality products with exceptional service, but we get it: sometimes things don't meet expectations.

Terms of Returns

CozyWave offers returns for defective items or buyer remorse within 10 days of delivery. Key terms below:

1. Overall Policy
   Products are eligible for return within 10 days from delivery date.

2. Damaged Products
   Report physical damage or delivery issues within 48 hours with photos/video evidence for replacement. Reports after 48 hours won't qualify.

3. Partial Damages
   For in-transit damage, missing/wrong items, we'll send free replacements. If unavailable, full refund upon return.

4. Buyer Remorse Returns
   Return defect-free products within 10 days—you pay to-and-fro shipping (approx. Rs 1600 one-way for Borneo; Rs 2500 one-way for Woolly).

• Non-qualifying reasons: Size/color mismatches (read descriptions first), slight color variations in dyed fabrics, minor scratches/fraying (common in furniture), sale items.

• Handmade sofas may have minor stitching/size variations—not defects.

• For Woolly sofas, up to 20% restocking fee applies.

• Improper packaging causing damage? You may be charged.

• One return/replacement per order—no further returns on replacements.

5. Exchanges
   No free exchanges for wrong colors/fabrics. Request within 10 days of receipt. Process: Pickup original (3-10 days delivery for new item), total 10-20 days. You pay both-way shipping (see Point 4).

6. Return Packaging
   Keep original packaging for secure returns—pickups require complete wrapping. No packaging? Use corrugated brown paper and shrink wrap.

7. Excluded Products
   Custom or made-to-order items (noted on product pages) are non-returnable.

Refunds

Refunds process after warehouse receipt and QC (3-4 days). Expect funds in your account within 5-7 business days for valid returns.