Refund policy

Stress-Free Trials

Enjoy our 10-Day No Questions Asked Returns—just cover shipping. At CozyWave, customer satisfaction drives us. We deliver top-quality products with exceptional service, but we get it: sometimes things don't meet expectations.

Terms of Returns

CozyWave offers returns for defective items or buyer remorse within 10 days of delivery. Key terms below:

  1. Overall Policy
    Products are eligible for return within 10 days from delivery date.

  2. Damaged Products
    Report physical damage or delivery issues within 48 hours with photos/video evidence for replacement. Reports after 48 hours won't qualify.

  3. Partial Damages
    For in-transit damage, missing/wrong items, we'll send free replacements. If unavailable, full refund upon return.

  4. Buyer Remorse Returns
    Return defect-free products within 10 days—you pay to-and-fro shipping

  5. Exchanges
    No free exchanges for wrong colors/fabrics. Request within 10 days of receipt. Process: Pickup original (3-10 days delivery for new item), total 10-20 days. You pay both-way shipping (see Point 4).

  6. Return Packaging
    Keep original packaging for secure returns—pickups require complete wrapping. No packaging? Use corrugated brown paper and shrink wrap.

  7. Excluded Products
    Custom or made-to-order items (noted on product pages) are non-returnable.

Refunds

Refunds process after warehouse receipt and QC (3-4 days). Expect funds in your account within 5-7 business days for valid returns.