Privacy policy

Privacy Policy

CozyWave takes privacy protection very seriously and sets the highest standards. We value the trust you place in us. Please read this document regarding our privacy policy.

Note: Our privacy policy may change from time to time without notice. Review it periodically. This applies only to CozyWave, not business partners, affiliates, or third parties—check their policies separately.

Information We Collect

CozyWave collects the following from users/customers on

www.cozywave.online

Contact details: name, email, account password, phone number, shipping address.
Transaction details: previous orders, products, pricing, purchase dates, payment history (note: credit card/banking details like card number, CVV are held only by our Payment Gateway partner, RazorPay—not us).
Survey responses: optional demographics (gender, age, income), preferences.
Cookies: Small data stored in your browser to remember actions like logins, button clicks, viewed pages (used by sites like Amazon/Google). Set browser to notify/decline.
Session logs: site navigation, traffic source, IP address (for approximate location), browser type/language, OS, request timing.
Third-party logins: Facebook, Twitter, etc., shared info.
Email communications: inquiries, order issues, disputes.

Note: User-generated content (reviews, blogs, chats, forums, testimonials) is not personal information and excluded from this policy.

How We Use Your Information

We collect data only to run our business and serve you best. We do not sell or rent it to third parties.

Uses include:

Sharing with subsidiaries, affiliates, partners for order fulfillment (or in mergers/acquisitions).
Analyzing behavior (aggregated) for better experiences, stats, demographics, marketing.
Sending offers, new launches, order/shipping updates, promotions (opt-out available).
Cookies for personalization: recent items, wishlist, cart.
Session/traffic data to improve site, understand preferences/patterns.
Site metrics: users, engagement, time spent (via IP, navigation, etc.).
Legal/compliance: disputes, regulations, fraud prevention, fee collection, terms enforcement, abuse protection.